About Us

Viacomms Telecom is Kuwait Shareholding Company specialized in providing mission critical, real-time unified communications systems, contact center applications, customer experience platforms, and networking infrastructure to many of the country's largest companies, retailers, hospitals, hotels, schools and government institutions. As a leading Enterprise Partner, Viacomms works with world-class vendors and leaders in Gartner Magic Quadrant. Technical operations run 24/7, powered by top-notch experienced field engineers who hold the highest vendor's specialized rigorous certifications.

Viacomms solutions and professional services includes but not limited to:

  • Genesys All-in-One Omnichannel Contact Centers and Customer Experience Platforms
  • Mitel Unified Communication Solutions
  • Avaya Systems Maintenance and Migration to Genesys CX and Mitel UC
  • Ribbon Communications - Direct Routing for Microsoft Team
  • Aruba Wired and Wireless Network Infrastructure
  • Fortinet Security Fabric
  • Poly Room Solutions and Premium Quality Plantronics Headsets
  • TigerTMS Hospitality Solutions
  • Cetis Hotel Phones from Teledex, TeleMatrix, and Scitec
  • Outsourcing On-Site Resident Technical Staff

Based on our customers' feedback, they desire to deal with professional companies who are focused and experts in the solutions they are selling, and have rock solid local support services. When it comes to IT mission-critical applications, customers are frustrated with the lack of local expertise and having to deal with mediocre companies who overpromise while doing the sales, underdeliver during implementation, and provide poor services during the warranty and post-warranty period.

In fact, smart customers know that the bitterness of poor after-sales service remains long after the sweetness of low price is forgotten. Hence, our focus is to consistently provide the best solutions coupled with our professional support services. Therefore, we have positioned our services above and beyond what our competition is offering by having expert technical staff and partnerships with world-class vendors.

Jolian Ibrahim, CEO

Mr. Jolian Ibrahim is an innovative and transformational leader with a passion for exceptional customer service complemented by extensive domestic and international operations management experience in the telecommunications and high-tech sectors. He has proven ability to mentor and motivate high-performance teams; transform visions and strategies into actionable, measurable goals; and implement processes and methodologies that drive continuous improvement while increasing productivity, profitability, and customer satisfaction. He excels in promoting cross-functional collaboration, managing stakeholder expectations, and leveraging technology to drive business goals. During his 20+ years experience, Jolian held various executive positions with renowned conglomerate and corporations. Jolian earned his Bachelor of Science in Engineering (Electronics & Communications) from Saint Louis University, Master of Science in Systems Engineering and Master of Science in Information Technology Management (Graduate Honors) from Regis University. He also completed several Executive Education Programs from Columbia Business School (Advanced Marketing Program), University of Virginia Darden School of Business (Digital Transformation), Massachusetts Institute of Technology (Artificial Intelligence). Jolian is Certified Project Manager Professional PMP® from Project Management Institute (PMI) USA, Certified Consultant Engineer from Kuwait Society of Engineers (KSE), and Certified Customer Experience Professional (CCXP) from Customer Experience Professionals Association (CXPA) USA.

Nader Abdulghaffar Al-Awadhi, Chairman

Mr. Nader Al-Awadhi is a founding partner of Al-Wagayan, Al-Awadhi & Al-Saif (a member of DLA Piper Group) and a member of the Arbitration Centre of Kuwait and the Arab Gulf Co-Operation Council States. With nearly 30 years of legal experience, Nader’s reputation in Kuwait’s legal profession is well known. He has developed a strong forte for commercial and corporate litigation matters in representing many of top Kuwaiti companies and institutions, as well as many international conglomerates. In addition, he is experienced in handling all forms of corporate restructuring and insolvency, focusing primarily on contentious matters, recoveries and investigations, and has handled numerous international arbitration cases.

Talal Kamel Al-Awadhi, Vice Chairman

Mr. Talal Al-Awadhi is the CEO of Ottu, a Fintech SaaS startup focused on online payments; and CEO of KuwaitNET, the leading Internet Infrastructure Solutions Provider in Kuwait. Prior to joining KuwaitNET in 2007, he served as a Strategic Business Manager heading the Enterprise Sales of Future Communications Company. He received his Bachelor’s degree in Management Information Systems & Business Administration from Kuwait University, and he holds MBA from London Business School. At Cornell University, New York, he completed the Develop Promising Leaders Executive Program.

Najeeb Mohammed Al-Awadhi

Mr. Najeeb Al-Awadhi is a telecommunications professional with more than 20 years experience. During this time, he has held a variety of positions including CEO of VIVA Kuwait and General Manager at Future Communications Company International, where he was instrumental in their being a listed entity on the Kuwait Stock Exchange. He was also a Project Manager responsible for the rollout, installation and maintenance of the Middle East's first Third Generation Operator (3G Network) in the Kingdom of Bahrain. Najeeb began his career as a Planning and Development Engineer at Kuwait Oil Company where he managed telecommunications projects. He is a founding member of the Middle East and North Africa branch of Francorp Inc. a leading American business and commercial consultancy firm. Najeeb earned his B.Sc. in Electrical & Electronic Engineering, with honors, from the University of Wentworth in Boston.

Abdulwahed Mahmoud Al-Awadhi

Mr. Abdulwahed Al-Awadhi was a member of the Kuwaiti National Assembly, representing the First District. Abdulwahed studied Aviation at the US Marine Academy. Afterwards, he served in the Kuwaiti Air Force and fought in Kuwait's Liberation War in 1991. He was elected to the National Assembly in 2003, 2006, and 2008. While in office, he held various positions including Minister of Housing, Minister of Communications, and Acting Minister of State for Affairs of the National Assembly as the representative of Elected Parliament Members in the Government.