Viacomms recognizes customers in Kuwait do have ample choices where to buy from and who should service and maintain their technology infrastructure. Therefore, we take it seriously to set ourselves apart from dozens of box moving companies and/or offer traditional reactive maintenance contracts. This is made possible because our business culture is agile and revolves around providing prompt and superior support services, and our experienced employees are passionate and empowered with the mission to fully satisfy our valued customers and make Viacomms the local Partner-of-Choice for IT mission-critical applications. Viacomms provides technology infrastructure solutions, and related professional support services including but not limited to:

Implementation and support of Avaya Systems (Aura, IP Office, ACR, ACCS)

Viacomms proactive support approach includes regular onsite maintenance, troubleshooting, unlimited telephone and remote support, 24/7 remote monitoring and unlimited time during the customer visit. A nominated Viacomms senior certified expert will be assigned to perform regular monthly site visits for general preventative maintenance and customer liaison. Our team of skilled engineers enables us to provide comprehensive maintenance coverage of the whole Avaya Solutions including the integration with third party components. In addition, spare parts are available whenever required.

Systems Migrations, Upgrades, and Expansions

In today's changing economic and technology environment, maintaining an up-to-date communications system is more important than ever. Viacomms works closely with customers to ensure that they can continually maximize their communications investments by being able to upgrade their current infrastructure to accommodate new changes, such as migrating from TDM systems (digital and analog) to IP systems, moving software release to the latest version to enable new productivity features, and expanding the number of subscribers to accommodate company's expansion and growth plans. Depending on what release customers are on, Viacomms will facilitate eligibility for either upgrade or migration pricing through Software Investment Protection programs.

Worldwide Aura Alliance Support Services

An easy way for multinational customers to deploy Avaya systems, ensuring consistent pricing, quality, and uniform SLA’s wherever they have offices. The Aura Alliance is the largest Avaya-endorsed global alliance, covering 100+ countries with over 3,000 Avaya-accredited individuals and global “follow the sun” proactive monitoring.

Implementation and support of Contact Centers from Genesys (USA)

Genesys is the Global Leader in Customer Experience solutions both in the Cloud & On-Premise. Viacomms certified Genesys specialists are experts in maintaining Genesys On-Premise PureConnect (Customer Interaction Center) platform and administering Genesys Cloud on Amazon Web Services (AWS). Genesys all-in-one contact center provides standards-based, multichannel software platform to blend all media types with your business systems. Real time and historical information organize the service experience in a seamless and expedient manner. The Customer Interaction Center solution allows your contact center to take a highly personalized, all-in-one approach to customer care.

Software Support Assurance Subscriptions with Avaya, Mitel, and Genesys

In keeping up with the latest features and in order to maximize the current investment in telephony systems and contact center technologies, customers must maintain up-to-date software releases which will help them to stay competitive, improve operational efficiency, and empower employees to be more productive. Performing regular software upgrade can be costly unless customers take advantage of the manufacturers Software Release Subscriptions which provides timely access to the latest software updates for major, minor, and maintenance releases, as well as online tools and communities that help customers solve issues quickly. In the long run, customers will greatly benefit from such programs that will help them to stay up to date by getting the latest product enhancements whenever available, stay protected during the term of the subscription, stay cost effective instead of doing repeat purchases of new software or individual upgrades, and stay productive by simplifying the process of planning, buying, deploying, and maintaining upgrades.

Implementation and support of Unified Communication from Mitel (Canada)

Mitel is the business communication experts powering more than 2 billion connections every day, including over 33 million daily cloud connections. Mitel help companies connect, collaborate and take care of their customers anywhere, anytime, over any device. With over 40 years of experience providing business communication solutions, more than 60 million users in 100 countries have entrusted Mitel with their communication needs. It’s why Mitel hold the #1 market share leader in Europe, the Middle East and Africa and why Garter has recognized Mitel as a Leader in Unified Communications. And offering the best path to the cloud has made us the fastest-growing global cloud communication provider in the world.

Outsourcing On-Site Resident Technical Staff

Depending on customer’s requirements, Viacomms can provide either partial or full outsourcing of our onsite technical support team that looks after telephony and contact center infrastructure. The outsourcing may include admin staff, data entry, operators, technicians, engineers, senior engineers, specialists, experts and consultants. Viacomms ensures the staff is fully trained, certified and competent to maintain the customer’s systems at the best level. In addition, Viacomms is responsible for the staffing level required for smooth operations, which may include replacement of staff during leave for whatever reason. Effectively, the customer will be able to focus on their core business and no longer worry about staffing or training of telecom staff.